Refund and Return Policy
At RTTMALL, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, we have the following refund and return policy in place.
1. Eligibility for Returns
Unopened and Undamaged Items: Most unopened and undamaged products can be returned within [X] days from the date of delivery. You must provide proof of purchase, such as an order number or receipt.
Defective or Incorrect Items: In case you receive a defective item or an item that is not what you ordered, we accept returns at any time. Please contact our customer support team immediately, and we will guide you through the process.
2. Return Process
Contact Customer Support: First, reach out to our customer support team at CONTACT US. Provide your order details and the reason for the return.
Return Authorization: Once we receive your request, we will issue a return authorization number. This number must be included with your return shipment.
Shipping the Item Back: You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product. The address for returns will be provided by our customer support team.
3. Refund Process
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
Refund Issuance: If the item passes the inspection, we will process the refund within [X] business days. The refund will be issued to the original payment method used for the purchase. For example, if you paid with PayPal, the refund will be credited back to your PayPal account.
4. Non - Returnable Items
Some items are non - returnable for health and safety reasons or due to their nature. These may include perishable goods, personalized items, and certain intimate products. Please check the product description before purchasing to confirm if an item is returnable.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you desire.
If you have any questions or need further assistance regarding our refund and return policy, please don't hesitate to contact our customer support team. We are here to help you resolve any issues and ensure a pleasant shopping experience.